Terms of Service

Service description

Vendr is a property-centric prospecting CRM for individual residential real estate agents. It helps agents manage properties, owners, notes, follow-ups, imports, market updates, appraisals, proposals, and related prospecting workflows.

Vendr is not legal advice, financial advice, a transaction CRM, or a substitute for an agent's own professional and legal obligations.

Subscription and billing

Vendr is sold as a single-agent subscription. The standard plan is A$49 per month after a 14-day free trial, billed through Stripe, unless a different founder, promotional, or comped arrangement applies.

Billing, cancellation, and payment management are handled through Stripe checkout and the customer portal.

Acceptable use

Agents must not misuse Vendr, attempt to access another agent's data, upload malicious material, interfere with the service, use purchased or unlawfully obtained lists, or use Vendr for misleading, deceptive, abusive, unlawful, or spam activity.

Agent responsibilities

The agent is responsible for the accuracy and lawfulness of all property, owner, consent, and contact data uploaded or entered into Vendr.

The agent warrants that they have the right to hold that data and a lawful basis to contact owners, including any consent or existing-relationship basis required by applicable law.

Consent and compliance obligations

When using Vendr to send commercial electronic messages, agents must comply with the Spam Act 2003 (Cth), Privacy Act 1988 (Cth), Do Not Call Register Act 2006, and other applicable laws.

Agents must keep sender identity and consent information accurate, include required sender details, honour unsubscribes, and suppress withdrawn or unknown contacts from future sending.

Data ownership

Agents own the data they upload and create in Vendr. Vendr processes owner data on the agent's instructions to provide the service, including imports, records, follow-ups, sending workflows, unsubscribe, export, and deletion tools.

Vendr may retain limited records where required for legal, security, backup, billing, or dispute-resolution purposes.

Limitation of liability

To the maximum extent permitted by law, Vendr is not liable for indirect loss, lost listings, lost revenue, reputational loss, or compliance breaches caused by unlawful or inaccurate agent data, instructions, or sending practices.

Final liability caps and consumer-law wording must be confirmed by a qualified lawyer before launch.

Termination

Agents may cancel their subscription through the billing portal. Vendr may suspend or terminate accounts that breach these terms, create legal or deliverability risk, or misuse the service.

Governing law

These terms are governed by the laws of [AUSTRALIAN STATE/TERRITORY TO CONFIRM]. Questions about these terms can be sent to [LEGAL_CONTACT_EMAIL].