Privacy Policy

Information collected

Vendr may collect agent account information such as name, email address, login/session data, billing status, business details, and support communications.

Agents may upload or enter owner and property information, including names, property addresses, phone numbers, email addresses, notes, follow-ups, consent records, interaction history, market updates, appraisals, and proposals.

How information is used

Vendr uses information to provide the prospecting CRM, store property and owner records, support imports and exports, manage follow-ups, send requested account emails, operate billing, secure the service, support users, and comply with legal obligations.

For Phase 2 sending, owner information is used only to run the agent's prospecting workflow and send owner-facing content where the agent has instructed Vendr to do so.

Service providers

Vendr may use service providers for hosting, database infrastructure, storage, backups, SMTP/email delivery, Stripe billing, support tooling, and optional AI-assisted features. Vendr does not sell owner personal information.

Some providers may process information outside Australia. Final provider details and overseas disclosure language must be confirmed before launch.

Security

Vendr uses authenticated sessions, password hashing, HTTPS in production, app-layer tenant isolation, access controls, backups, and operational controls designed to protect personal information.

Owner personal information should not be written to logs except where strictly required for security, audit, or compliance purposes.

Access and correction

Agents can access, correct, export, and request deletion of their Vendr data. Owners may ask the relevant agent, or Vendr where appropriate, for access, correction, unsubscribe, or deletion assistance.

The agent is responsible for having a lawful basis to hold and contact owners in their database. Vendr provides tooling and processes owner data on the agent's instructions.

Unsubscribe

Commercial electronic messages sent through Vendr must include accurate sender identification and a working unsubscribe link. Unsubscribes are honoured by withdrawing email consent and suppressing the owner from future sends through Vendr.

Contact

Privacy requests and complaints can be sent to [PRIVACY_CONTACT_EMAIL]. If a complaint is not resolved, individuals may contact the Office of the Australian Information Commissioner.